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Help Center FAQs

What do I do if I have a false alarm?

It happens to all of us – false alarms. But, what do you do when you accidentally set off your alarm?

If your false alarm has been going off for less than 45 seconds:

  • Disarm the system two times.
  • Refer to your “Customer Guide” provided at installation or click here for details on how to disarm your system.

If your false alarm has been going off for more than 45 seconds:

  • Disarm the system two times.
  • Expect a call from our monitoring center – 866.658.8375.
  • Have your code word ready to disregard dispatch.
  • Refer to your “Customer Guide” provided at installation or click here to download customer guides.

What is the difference between User Code and Code Word?

With all the passwords, usernames, and codes we have to memorize – it’s easy to forget.

  • User code: The number used to arm and disarm you system
  • Code word: The word/number you must provide to confirm your identity in the event of an alarm, or when making changes to your account.

Do I need an alarm permit?

Your local police department may require an alarm permit. To avoid possible fines, find out your city’s requirements as soon as possible.

Can I get a discount on my insurance?

You may be eligible for a discount on your homeowners policy. If you need a Certificate of Installation, give us a call at 325.658.8375 or send an email.

How are my warranty services preformed?

If you purchased an extended warranty for your system, all warranty services are preformed during our normal working hours. Refer to your contract for details.

Do you have any How-To Videos or Guides?

Click on any of the links below or visit the videos and guides page to watch informative video guides or download customer guide pdfs for many of the products and systems that we offer.

Why should I monitor my alarm?

If an intruder enters your home, or if a fire breaks out, your alarms will let you know. But what if you’re not home? Your alarms will still go off, but it’s likely that no one will know or respond. With monitoring support, your alarms are always answered (even in your absence.)

What if I don’t have a land line phone?

In order to monitor your alarm systems, we need a way to communicate with them. Some systems use a dedicated phone line to serve this purpose. However, with new cellular technology, we can monitor your system wirelessly. Wireless monitoring adds another layer of protection to your home. Even if phone lines are cut by intruders or are damaged in inclement weather, your alarm systems will still be supported.

Why choose Ener-Tel to monitor my alarms?

Our alarm monitoring is performed by highly-trained, attentive professionals. Seconds after one of our agents receives your alarm, they both contact you and summon your local emergency personnel.

Our central station monitoring employs 100% redundancy. Our two stations (each with multiple power sources and communication paths) guarantee your alarm signal is received, regardless of conditions. Both locations are fully-staffed, 24/7, but we increase manpower during known high-alarm times or during regional inclement weather.

We are life safety experts. We know that any life safety system is only as good as the monitoring services supporting it. We take pride in the systems we install, and we know that our monitoring services are the best in the business.

Why should I monitor my fire alarms?

If an intruder enters your home, or if a fire breaks out, your alarms will let you know. But what if you’re not home? Your alarms will still go off, but it’s likely that no one will know or respond. With monitoring support, your alarms are always answered (even in your absence.)

How To Videos

For your convenience we have provided how-to videos for several of our most propular products.

Customer Guides

Looking for a printable guide for one of our products? Click on a link below to jump to one of our guides.

Call Ener-Tel Today

Call Now 325.658.8375

Still need some help? Ener-Tel has a team of highly trained technical support specialists ready to assist you.

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