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Help Center FAQs

What do I do if I have a false alarm?

It happens to all of us – false alarms. But, what do you do when you accidentally set off your alarm?

If your false alarm has been going off for less than 45 seconds:

  • Disarm the system two times.
  • Refer to your “Customer Guide” provided at installation or click here for details on how to disarm your system.

If your false alarm has been going off for more than 45 seconds:

  • Disarm the system two times.
  • Expect a call from our monitoring center – 866.658.8375.
  • Have your code word ready to disregard dispatch.
  • Refer to your “Customer Guide” provided at installation or click here to download customer guides.

What is the difference between User Code and Code Word?

With all the passwords, usernames, and codes we have to memorize – it’s easy to forget.

  • User code: The number used to arm and disarm you system
  • Code word: The word/number you must provide to confirm your identity in the event of an alarm, or when making changes to your account.

Do I need an alarm permit?

Your local police department may require an alarm permit. To avoid possible fines, find out your city’s requirements as soon as possible.

Can I get a discount on my insurance?

You may be eligible for a discount on your homeowners policy. If you need a Certificate of Installation, give us a call at 325.658.8375 or send an email.

How are my warranty services preformed?

If you purchased an extended warranty for your system, all warranty services are preformed during our normal working hours. Refer to your contract for details.

Do you have any How-To Videos or Guides?

Click on any of the links below or visit the videos and guides page to watch informative video guides or download customer guide pdfs for many of the products and systems that we offer.

How To Videos

For your convenience we have provided how-to videos for several of our most propular products.

Customer Guides

Looking for a printable guide for one of our products? Click on a link below to jump to one of our guides.

Call Ener-Tel Today

Call Now 325.658.8375

Still need some help? Ener-Tel has a team of highly trained technical support specialists ready to assist you.

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